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We endeavour to ship all orders within 24 hours of receipt. Orders placed Friday through Sunday will not be shipped until the following Monday.

International orders are sometimes subject to a customs fee.  Customers are responsible for paying the customs and import duties.  We are not able to predict what these charges will be.  Customers should contact the local customs office to determine the costs.  It is the customer’s full responsibility to verify the customs, duties charges, and procedures of the country prior to placing an order.

Delivery times may vary.  Customs might hold the package longer than expected. This is not the responsibility of the shipping service, OmDetox or the customer.  This is out of our control and we appreciate your patience when this happens.

OmDetox is not responsible for items that are stopped at customs office. It is the customers responsibility to verify if the customs will accept the product(s). In the event of additional fees assessed to an order, the local Customs authority will contact the receiver directly.

Returned items that were not collected by customers at their local post office will not be shipped again until the new shipping fees have been covered. 

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